Shipping Information

2018 Holiday Shipping Information:

Christmas Delivery and Order Cuttoff Dates:

Orders are shipped out of our warehouse located in Eastern Creek.


Ground Shipping Order Cutoff:
General: Order by Sunday 12/16 11:59pm AEDT for orders to arrive by Christmas, delivered by Monday 11/24.

However, some regions may have shorter delivery times and may get their package by Christmas, if order placed by the following date/time:

Order by 12/17 10am AEDT*: for the following Regions: Adelaide Inner Metro, Adelaide Outer Metro, Ballarat Region (Selected Areas), Ballarat Region Other, Bendigo Region (Selected Areas), Bendigo Region Other, Geelong Region (Selected Areas)

Order by 12/18 10am AEDT*: for the following Regions: Ballarat Region City/Subs, Bendigo Region City/Subs, Brisbane Inner Metro, Brisbane Outer Metro, Brisbane Outer Metro, Canberra Region Other, Central Coast Region (Gosford), Central West

Order by 12/19 10am AEDT*: for the following Regions: Canberra Metro, Country Areas Attached to Metro NSW, Hunter Region (Newcastle) Primary, South Coast (Wollongong) Primary, Sydney Metro

* Again, please note, while delivery issues are uncommon, delay could occur due to human error, weather conditions, traffic, accidents, natural disaster, etc. Neither our shipping carrier or our company can "guarantee" delivery dates.

General Shipping Information


OUR COMMITMENT
For items that are in stock, we aim to have each order ship from our warehouses within 1-2 business days from when the order was placed. However, occasionally an order may take a little longer due to local or national holidays, or other circumstances out of our control. For items that are backordered, pre-ordered, or out of stock, we will get these shipped out as soon as possible, from when the order was placed. 

NEED TO EDIT OR CANCEL A RECENT ORDER?
If an order needs to be edited or cancelled after being placed, we will do everything in our power to accomodate this for you but once processed by our 3PL shipping warehouse, this request will not be possible on our end and your order will ship as is.

CUSTOMS AND DUTIES
Also note that Brydge Keyboards is not responsible for any customs duties or taxes incurred for International orders. It is the full responsibility of the receiver (customer) to settle these charges locally. 

WAREHOUSE LOCATIONS
With warehouses located in the United States (Los Angeles), Hong Kong, United Kingdom (London), Canada (Vancouver) and Australia (Sydney), we aim to provide you with the most efficient and cost-effective shipping solutions available.


International Orders:

- Orders will be shipped out of one of our closest warehouses to the delivery destination, and will use a carrier typical for that region. Delivery timelines may vary by carrier, region, country, state, province, etc.